1. What is your minimum order and shipping charge on office supplies?
We have no minimum order, however we do charge a minimum order fee of $12.00 on any orders under $75.00.
2. Do you charge shipping on furniture?
Yes, we do apply a "large item" shipping charge on furniture that is assessed at time of invoicing. We do provide quotes in advance if requested.
3. What if I don't see my item on your website? Can you still get it in?
Yes, we are happy to place custom orders for customers. Just send an email to orders@westernoffice.ca and we will follow up with you directly.
4. Where do you ship to?
Although we are an Alberta based company, we can ship anywhere across Canada.
5. What payment methods to you currently offer?
Through our website we currently take Visa and Mastercard. With approved accounts we take EFT, E-Transfer, Cheque and American Express.
6. What is your return policy? Effective August 1st, 2019 we offer two levels of returns:
- Defective merchandise is replaced at no charge
- Non-defective standard catalogue merchandise must be returned within 30 days and is subject to a 15% restocking fee.
- Non-defective custom orders are non-refundable.
7. What are your payment terms?
On approved account, we request payments be made upon your company's next payable cycle or 30 days, whichever comes first.
8. Do you have more electronic items than are shown on your website?
Yes, we have an extensive selection of IT and Communications equipment available for sale. Pleaase contact us directly at orders@westernoffice.ca for more information.
